FAQ
When will I Receive my Order?
Each glass is handmade and made to order just for you. Please allow 2-4 weeks for your order to be made prior to being shipped from our studio in New Orleans. If you need your order by a specific date, please contact us in advance and we will help you out.
What is your Shipping Policy?
Shipping & Handling are especially important to ensure your glassware arrives unscathed. Each glass is carefully wrapped and then double boxed. Only recyclable materials are used to package the glass. If your package looks damaged when it arrives, please take photographs before opening. We do our best to prevent breakage, but who knows what those packages go through and hey, glass breaks. Each package is insured and broken glasses will be replaced. Just email a picture of the broken glass(es) and notify what size and stamp was on the bottom, and new glass(es) will be shipped.
How does Pre-Order work?
Pre-ordering glasses is designed to give you peace of mind that your gifts will arrive in time. You can pre-order glasses with guaranteed holiday (December) delivery until the end of September. To pre-order simply note the delivery date you’d like when you are checking out.
We also accept pre-orders for glasses that are currently sold-out. Pre-ordering is an excellent way to save your spot in line and you will receive your glass as soon as we make it. Again, we always ask that you email or call us if you have any questions. 504-603-7080
Do you Ship Internationally?
Yes, we can ship to you at any location. For international orders, please contact us and we will quote you the shipping & handling fee prior to placing your order. Please note, international shipping can be quite expensive given the weight of the glassware.
What Kind of Glass do you use?
We use soda lime glass also known as ‘soft glass’. This type of glass is not suited for high temperatures. Please avoid drinking hot liquids in these glasses.
How Long does it take to Make each Glass?
About 20 minutes and 20 years of experience.
How do I Wash my Glass?
Hand washing is recommended. And remember, glass breaks so please, be gentle.
What about Returns or Exchanges?
If, for some reason, you are truly unsatisfied with your glasses, you may return them within 30 days from delivery. You may also exchange glasses for a different size or stamp within the same time period. You must pay return shipping to us and back to yourself. Custom glasses or glasses with personalized text may not be returned.
Can I visit the Studio?
Yes! Showing off the studio and letting you see the 2000 degree furnace is great fun. All visits are by appointment only.
Do you offer Classes or Lessons?
Yes, we are now offering both private classes and lessons as well as hands-on molten glass experiences. You can learn more about it on this page. https://www.glassblowerben.com/visit
Any other Questions?
Please get in touch with us shop@glassblowerben.com